On arrival into Alicante Airport

Please present your transfer booking confirmation at the RESORT CARE desk located on level: minus-2 . You’ll find us directly below the Arrivals hall  (on same level as the coach park.)
Should you have difficulty finding us, call for assistance: Telf (0034)  96 588 9094  (24hrs).

As our coaches serve a combination of flights you may experience some waiting time depending on the actual arrival time of flights on the day, once flights have landed, the planning of services may also be affected due to the speed of the airport handling  ie. luggage collection,  lost property,  wheelchair assisted passengers…etc ….

(We aim to keep this time to a Maximum of 1 hour)

 

Shuttle transfers can be any size of vehicle

Each and every service depends on the combination of flights involved and amount of passengers on board.

It may be a small vehicle, in the form of a standard taxi or minivan, however in most cases Shuttles are generally supplied by large coaches.

Many areas in town have extreme limited access for coaches

Should we have difficulty reaching your accommodation (or, intended centralized point )
you will be taken to – or, collected from the nearest accessible point, or a local taxi rank.

Transfer times are estimated, subject to actual arrival flight times on the day.

Each and every service will depend on traffic & number of stops en-route.

Shuttlebuses have centralized Arrival drop off points & Departure pick-ups

Our aim is to facilitate coach routes & reduce journey time around town.
Numerous properties can be affected during peak season & Local fiestas!

It is absolutely VITAL that you check the pick-up point for your departure!

Shuttlebuses do not service residential Apts/Areas.

Our Shuttle service operates only to & from Touristic Hotels &  Apartments.

Clients with private accommodation should book a ‘Private Transfer Service’.

Shuttlebuses To & From the resort of  ALBIR will stop & collect at “4” fixed points only ;

Hotel Albir Garden, Hotel Albir Playa, Consum Supermarket

& The Roundabout behind Hotel Albir Kaktus.

Outsized Baggage & Extras!

Only 1 piece of hold luggage per person will be permitted on board.

*Extras / Outsized Items; ie. Bicycles, Golf Clubs, Battery operated Wheelchairs, Electric Mobility Scooters.. etc .. Must always be requested & confirmed at the time of making your reservation. A supplement of 10 euros applies for each EXTRA item, each way.
*This surcharge does NOT apply to standard sized folding wheelchairs. * * Regrettably,  Animals & Pets are NOT permitted on board RC Transfers.

CHILDREN

Child places on Shuttle coaches are counted ‘per seat’ from the age of 2yrs old.
BABY SEATS
*ONLY Available on PRIVATE Transfers.

*whilst we do not apply a charge for Infants, please keep in mind that a baby seat reduces passenger capacity, therefore, you may need to change your vehicle type to ensure you book a vehicle size suitable to accommodate your whole party, you should consider  the amount of  the luggage and extra travelling with you & your passengers *ie,  baby buggies, car seats..suitcases…wheelchairs.etc..

Pre-order Baby seats & Child Boosters by E-mail  : Orders must be processed at least 48hrs prior to travel Send your request to:  reservations@resortcare.info

Private Transfers

Most “Private transfers” provide “door-to-door” service *However, there may be some restrictions making this impossible for us to guarantee. You must consider the location of your destination, access will always depend on the following factors;  pedestrianized areas, old town, diversions, fiesta programe,  narrow winding streets, and the size of vehicle supplied to accommodate your party.

 

Conduct and Behaviour

Should any member of your party cause reason for concern on board our transfers we will immediately terminate our service and your reservation in full .

Benivacances will not responsible for any extra costs involved in making alternative travel arrangements.

 

Ammendments / Modifications

ALL Passengers MUST contact Resort Care at least 72hrs prior to travel should they require any changes to their original transfer booking.

RCDS are not responsible for any passengers who fail to contact us should their travel arrangements be affected in any way.  Clients with altered travel times, affecting  their scheduled arrival or departure time must advise RCDS immediately  to request possible alternative transfers. Clients who fail to inform us cannot hold RCDS  liable for any extra costs involved be it alternative transfers -or- in the event of missed flights.
An administration charge of 5,00euros p.p. applies to amendments within 48hrs of travel.

Flight Delays on arrival into Alicante / Airline Baggage Handling

Airline schedules, Flight times and airport handling are beyond our control.  If you arrive slightly later than planned we will do our utmost to honour your booking and provide your transfer on the next available service.

Your baggage & it’s contents are your own responsibility; RC are not liable for any baggage claims caused  by airlines or airport handling.  Items of great value should be carried as hand-luggage & kept with you at all times.   Travel Insurance is highly recommended  to cover any possible loss or damages which may occur in transit.

Resort Care

Retains the absolute right of discretion to choose the route to/from airport-destination & vice-versa. Unfortunately there may be a reason for not taking the most direct route, regrettably extras such as motorway toll roads are not Included in Resort Care transfers.

Complaints

Should you unfortunately experience a problem with our service, Please contact your travel agent. If your booking was made DIRECT with RESORT CARE, Please send your complaint in writing by E-mail to central Benidorm Office:  info@resortcare.info

 

Cancellations & No Shows

Resort Care will not be liable for any client that decides to make their own way to or from the airport. Refunds are not permitted for “No Show” passengers leaving vacant seats.
* 100% charges apply for cancellations within 24hrs of travel.

 

In case of Force Majeure Events

Please note the following examples where services may be affected when circumstances are beyond our control; Acts of God, Natural Disasters, Terrorism, War, Industrial strikes by other parties affecting your travel arrangements, Police controls, Road blocks, Accidents, Traffic Jams,  Local Fiestas, mis-conduct of others,  flight cancellations and/or diversions, missed connections affecting your booking with us.