• 1 – What happens if my flight is delayed?

    Our airport staff monitor flight times closely, however if your flight has a delay you must call our emergency number which is stated on your transfer documents. This is a very important factor to remember when travelling late at night as alternative arrangements may have to be made.

  • 2 – What is the difference between a shuttle service and a private?

    A shuttle service is a shared combined coach transfer which runs according to the demand of pre-booked passengers to meet various flights at all times of the day / night. Shuttle transfers will only drop off & pick up from the main holiday recognised hotels and apartments. This service is ideal if you are on a budget. A private transfer will collect you and your party only, these services are not shared and have no other drop offs or collections other than your own. These services will run directly from the airport to your accommodation, door to door, an excellent option for the elderly or disabled passengers.

  • 3 – Travelling with Children?

    Children: 2-10 years || Infants: 0-23 months. Children should always occupy their own seat, and therefore are accountable on shuttle coach transfers from the age of 2 years.Babies under 2 years travel FREE on coach shuttles. However, it is vital to include your little ones on the booking for us to allow sufficent space for extra luggage & prams, etc…Child Boosters and Baby seats will be provided for Private Transfers ONLY.

    AT RESORT CARE, WE CARE FOR YOUR LITTLE ONES….Please, email us directly in resort to confirm your child’s age and required type of seat to suit.

  • 4 – Is the shuttle service suitable for people with disabilities?

    Our shuttle service is not suitable for people who cannot climb the steps of a coach or minibus. Our drivers can only assist with luggage onto the bus and not passengers. We strongly advise people with extreme disabilities to book the apropriate type of transport for their needs, ie. Wheelchair adapted vehicles are available for people who are wheelchair bound, we have minibuses, as well as large coaches with ramps & lifts. Contact us for more info to suit your needs.

  • 5 – Will the coach drop off and pick up at my hotel?

    If you book a private transfer you will receive a door to door service. Our shuttle transfers will pick up and drop off at most of the main hotels & apts in resort, But, In cases where access is restricted for coaches, you will be taken to or collected from the nearest main accessible point possible. On departure, in order to keep pick up points to a minimal, you may find a central pick up point will be allocated near by for a group of hotels in the same area, our aim is to beat traffic and gain on journey time.

  • 6 – How long will we have to wait before the bus leaves the airport?

    Waiting time at the airport can vary depending on the time of year and the volume of passengers arriving. If you book a shuttle service, you may have to wait for others arriving on another flight, a delayed flight, or simply for other passengers waiting on luggage, however we do guarantee a maximum wait of 1hour for combined arrivals.

  • 7 – What i need to Change or Cancel my booking?

    Please contact our central office in Benidorm to make and confirm any requested changes or necessary cancellations. Administration fees will apply in most cases for ammendments as well as cancelltaions, these may vary depending on time scale prior to travel. Such charges are normally calculated PER PERSON, and will be made in EUROS and applied as per set categories registered locally. In order to make any changes to original confirmed bookings, please ensure to have your original booking reference number and all new travel details at the ready. Please note that only VISA or MASTERCARD can be accepted for any price differences and applicable fees incurred.

  • 8 – What happens if when i arrive i can not locate the rep or driver??

    You MUST call our helpline: 0034, 96 588 9094. This will allow us to locate our rep or driver for you. Please note; the Resort Care airport desk is situated on the floor below the arrivals hall on ¨minus -2¨ ( same level as coach park) .

  • 9 – What do i do if any of my travel details change???

    You must contact the Resort Care office with details of any changes at least 48hrs prior to your travel dates. Failure to do so could result in problems should this affect your arrival or departure and resort collection.

  • 10 – I am staying in private accommodation, where will you drop and collect me?

    When making your booking, if travelling on a shuttle service, you must choose a registered Hotel or Tourist Apartment block nearby, However, If you book a private transfer, transport will be ordered to drop you off and pick you up at the door (depending on access & size of vehicle).

  • 11 – Lost property?

    There are some cases where people do leave belongings on the bus during the journey to and from the airport. Firstly, we must remind all passengers that it is YOUR responsability to ensure you have collected all of your belongings before you leave the coach. If you have left any items on the bus you can call our Benidorm office and we will do our utmost to locate as soon as possible.

  • 12 – We need to collect our keys from a local agency before we are dropped off, is this possible?

    No, not if you are travelling on a shuttle service. Our shuttlebuses only allow for ONE pick up and drop off point per booking, Routes cannot be diverted, The shuttle service caters for a number of mixed passengers sharing a coach transfer. If you have booked a private transfer then this service is available, however, should be pre-arranged prior to your arrival, please note : most diversions ie, key collections will require a small supplement. ( If confirmed and pre-paid on booking, no extra will be required in resort. If not, this surcharge must be paid locally to your transport provider).

  • 13 – I am only bringing hand luggage, will the bus be ready to leave right away?

    All shuttle services, to and from Alicante, are tailored for holiday makers travelling with full luggage allowance therefore, you should expect & respect some waiting time for other passengers. If you want to land and get into resort as quick as possible then you should opt for a private transfer, a guaranteed one-stop fast track journey from A to B.

  • 14 – I wish to travel with my pet, are animals allowed on your transfer services, will this be possible?

    Regrettably, from the 01st May 2015; Resort Care will no longer be able to carry any type of animal on board. Unfortunately even “pets” irrelevant of size will not be permitted on any of our transfer services.

  • 15 – I have booked ¨special assistance¨ with the airline will this also be available for transfers?

    We strongly advice people who need special assistance to book the correct type of transport to suit their needs. Please also take this into much consideration when booking your accommodation as many hotels and apartments are NOT accessible by bus. Please note; we can provide wheelchair adapted vehicles for wheelchair bound passengers, However, as with any special requests, this type of transfer MUST be pre-booked, at least 48hrs prior to travel date.

  • 16 – What is your policy regarding outsized items & extra luggage on shuttle buses ?

    Passengers have an allowance of ONE suitcase per person in the HOLD, approximately (H)70cm, (W)47cm, (D)21cm) . Only small items of Hand luggage can be carried on board with you. Extras such as: Bicycles, Electric Scooters, Golf Clubs …etc.. must be requested & confirmed at the time of booking. A supplement of 10 euros applies per item, each way. * This surcharge does NOT apply to normal folding wheelchairs. You must be able to load & unload any outsized items of your own accord, this task is NOT the responsibility of our resort staff.