On arrival into Alicante Airport
Please present your transfer booking confirmation at the RESORT CARE desk located on level: minus-2 .
You’ll find us directly below the Arrivals hall (on same level as the coach parking)Should you have difficulty finding us, call for assistance: Telf (0034) 96 588 9094 (24hrs).
As our coaches serve a combination of flights you may experience some waiting time depending on the actual arrival time of flights on the day.
Once flights have landed, the planning of services can also be affected by the local airport handling which may add time onto luggage collection, lost property reports, wheelchair assisted passengers …etc … (We aim to keep this time to a Maximum of 1 hour)

Shuttle transfers – Vehicle Type
Each service will depend on the combination of programmed flights involved and the total amount of passengers on board.
As each and every single transfer varies, RCDS reserve the right to provide an adequate choice of vehicle be it in the form of a standard taxi, or mini-bus, However, in most cases “SHUTTLES” are generally supplied by large coaches.

Many areas in town have extreme limited access for coaches
Should we have difficulty reaching your accommodation (or, intended centralized point ) you will be taken to – or, collected from the nearest accessible point, or a local taxi rank.

Transfer times are estimated, subject to actual arrival flight times on the day.
Each and every service will depend on traffic & number of stops en-route.

Shuttlebuses have centralized Arrival drop off points & Departure pick-ups
Our aim is to facilitate coach routes & reduce journey time around town.

Shuttlebuses To & From ALBIR will stop & collect at “4” fixed points only
Hotel Albir Garden, Hotel Albir Playa, Consum Supermarket & On the Roundabout behind Hotel Albir Kaktus.

Numerous properties can be affected during peak season & Local fiestas!
It is the clients obligation to ensure they confirm the pick-up point and collection time locally in resort a day or 2 prior to departure.

Shuttlebuses do not service residential Apartments/Areas.
Our Shuttle service operates only to & from Touristic Hotels & Apartments.
Clients with private accommodation should book a ‘Private Transfer Service’.

Private Transfers
Most “Private transfers” provide “door-to-door” service *However, there may be some restrictions making this impossible for us to guarantee.
You must consider the location of your destination.
Direct Access can depend on various factors, such as: road-works & forced/unexpected diversions, fiesta programmes, and the type of vehicle supplied to accommodate your party.

Child places on Shuttle coaches are counted ‘per seat’ from the age of 2yrs old.
Infants under 2yrs are carried FREE on the SHUTTLE-BUS service however as no seat will be provided they must travel on parents or guardian’s lap for the duration of the journey.

BABY SEATS are ONLY Available on PRIVATE Transfers.
*Please bare in mind that a baby seat will reduce passenger capacity, therefore, you may need to change your reservtion to ensure you book a vehicle size suitable to accommodate your whole party as well as sufficient allowance for lugagge & any other extra ítems.
Baby seats & Child Boosters must be pre-ordered directly with RCDS at least 72hrs prior to travel: E-mail your request to reservations@resortcare.info

Cancellations & No Shows Resort Care will not be responsible (nor liable for extra costs) should any client decide to make their own way to or from the airport.
Refunds are not permitted for “No Show” passengers leaving vacant seats or private services exceeding waiting time. *100% charges apply for cancellations within 24hrs of travel.

Outsized Baggage & Extras! 1 piece of hold luggage per person will be permitted on board.

*Extras / Outsized Items: ie. Bicycles, Golf Clubs, Battery operated Wheelchairs and Mobility Scooters.. etc .. must always be requested at the time of making your reservation and confirmed with a supplement of 10 euros for each EXTRA item, each way. *This surcharge does NOT apply to disabled clients or standard sized folding wheelchairs
* *Regrettably, Animals & Pets are NOT permitted on board RC Transfers.

Conduct and Behaviour
Should any member of your party cause reason for concern on board our transfers we will immediately terminate our service and your reservation in full .
Resort Care (Benivacances SL) will not responsible for alternative travel arrangements nor can be held liable for any extra costs involved or inconvenience caused.

Your baggage & it’s contents are your own responsibility
Resort Care not liable for any baggage claims caused by airlines or airport handling. Items of great value should be carried as hand-luggage & kept with you at all times.
Should any passengers suffer loss of luggage or damages in transit we recommend you process any unfortunate incidents immediately via your own Travel Insurance.

Flight Delays / Airport Handling
Airline schedules, delayed flight times and airport baggage handling are services provided by “other/external” companies, each of which beyond our control.
If you arrive earlier or later than planned into Alicante we will do our utmost to honour your transfer booking to resort on the next availbale service.

Modifications / Last minute changes
Changes of any sort which may affect your transfer booking must be notified direct to Resort Care at least 72hrs prior to travel.
An administration fee of 5.00euros per person will be charged for amendments if requested and actioned within 48hrs of travel.

Air Traffic control strikes & Airline cancellations
Clients with any unexpected alterations to travel plans within the next 48hrs and/or on the day of travel, affecting their scheduled arrival or departure time in or out of Alicante airport must CALL Resort Care immediately to request such changes be it to or from resort via (if possible) alternative transfers.
Resort Care will do their utmost to comply with each enquiry however, last minute changes will always be subject to availability. Resort Care will not be responsible for any passenger who fails to contact us prior to their scheduled resort transfer collection or, before the original flight departure time from UK, in the case of arrivals into Alicante.

Resort Care
Retains the absolute right of discretion to choose the route to/from airport-destination & vice-versa. There may be a reason for not taking the most direct route.
Regrettably “EXTRAS” such as motorway pay-toll roads are not Included in Resort Care transfers.

Should you unfortunately experience a problem with our service, Please contact your Tour Operator or Travel agent.
If you booked DIRECT with RESORT CARE, Please send your complaint in writing by E-mail to our Benidorm Office: info@resortcare.info

In case of Force Majeure Events Should any unforseen circumstances arise beyond our control which may lead to a suspension in our performance or termination of service (if impracticable or illegal to fulfill our obligation) Resort Care (Benivacances SL) will not be responsible for alternative travel arrangements. The list of posibilites are endless, however, the main force of disruption to one & all parties in concern has to be any “Act of God” ie. Natural Disaster and in turn severe meteorological conditions. Terrorism, War, Industrial strikes, Police controls and unfortunate accidents are amongst a brief number of “others” for which Resort Care are not liable. If your travel plans change due to the mis-conduct or breach of contract by others, Including flight cancellations, missed connections and/or any other unexpected forced alterations in transit, Resort Care cannot accept liability for third parties and will not assume responsibilty for extra costs or inconvenience caused in order to complete your journey .